These terms form an agreement between you and Poppins Pty Ltd ("Poppins", "we", "us"). By creating an account or using the Poppins app you agree to them. If you don't agree, don't use the Service.
1. Eligibility
You must be at least 18 years old to create an account, start a trial, or use any future paid features. You are responsible for the conduct of anyone who uses your account, including any family members you add as child profiles. Poppins is for adults running a household; children do not create accounts or use Poppins directly.
2. Your account
Keep your login credentials safe. You're responsible for what happens on your account. Let us know immediately at security@poppins.app if you suspect unauthorised access. We can suspend or close any account that is used to break these terms.
3. Subscription and billing
- Poppins is currently collecting trial feedback before setting its paid subscription details.
- Any future paid subscription terms, including plan details and trial length, will be shown in the App Store before purchase.
- If you choose a paid subscription later, payments will be processed by Apple through the App Store. Apple (not Poppins) holds your payment details, and renewal terms will be shown by Apple before purchase.
- You can cancel any Apple-managed subscription in Settings → Apple ID → Subscriptions on your iPhone.
- Refunds for Apple-managed purchases are handled by Apple under their standard refund policy.
- If a future payment fails, we may suspend access to paid features until it's resolved. Your data is preserved during this time.
4. Acceptable use
Don't use Poppins to:
- Break the law or help anyone else do so.
- Harass, threaten, or harm others — including generating content that targets a real person without consent.
- Try to extract proprietary data, or otherwise reverse-engineer, decompile, or disassemble the Service or its software.
- Circumvent rate limits, quotas, or security measures.
- Upload or share content that infringes someone else's intellectual property, privacy, or other rights.
- Scrape or mirror the Service, or use it to build a competing product.
- Connect inboxes, calendars, or data you do not have the right to access.
We can terminate or suspend accounts that break these rules without notice. Repeat offenders will be banned.
5. Automated output — important
Poppins uses software to read, organise, and summarise your connected data. Automated processing can make mistakes. Briefings, calendar entries, and planner items may be incorrect, incomplete, or out of date. Do not rely on Poppins for:
- Medical, legal, tax, or financial advice.
- Emergency situations — always call your local emergency number.
- Legally binding decisions (contracts, diagnoses, prescriptions).
Always verify anything important. You are responsible for how you act on what Poppins shows you.
6. Your content
You keep ownership of everything you create or provide — messages, family info, memories, connected inbox content. You grant Poppins a limited licence to store, process, and display that content solely to operate the Service for you. That licence ends when you delete the content or close your account (subject to brief backup retention).
7. Our content
The Poppins app, website, branding, and software are owned by Poppins Pty Ltd and protected by copyright and other laws. You get a limited, non-exclusive, non-transferable licence to use the app for your personal family use, subject to these terms. You don't get the source code or any other IP rights.
8. Third-party services
If you connect Google Calendar, Gmail, iCloud, or another service, your use of that service is also governed by its own terms and privacy policy. We're not responsible for third-party services, and we can't fix outages or bugs that originate there.
9. Beta and new features
Some features may be labelled beta, experimental, or early access. They may change, break, or disappear. We don't guarantee they will be maintained or become permanent features of the Service.
10. Service availability
We try hard to keep Poppins up and running, but we don't guarantee uninterrupted access. We may update, change, suspend, or discontinue any part of the Service at any time. If we discontinue the whole Service we'll give you at least 30 days' notice and a way to export your data.
11. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent allowed by law, Poppins disclaims all warranties (express, implied, statutory) including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these terms excludes rights you have under consumer law (including the Australian Consumer Law and non-excludable US state consumer rights) that can't legally be excluded.
12. Limitation of liability
To the extent permitted by law, Poppins is not liable for indirect, incidental, consequential, special, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total liability for any claim under these terms is capped at the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) AUD $100.
13. Termination
You can stop using Poppins at any time and delete your account in-app. We can terminate or suspend your access if you break these terms, if required by law, or if we shut down the Service. On termination, your right to use the Service ends immediately; data retention follows our Privacy Policy.
14. Changes to these terms
We may update these terms from time to time. If the update meaningfully reduces your rights, we'll give you at least 7 days' notice by email or in-app. Continuing to use Poppins after the change means you accept the updated terms.
15. Governing law
These terms are governed by the laws of Queensland, Australia. Disputes will be resolved in the courts of Queensland, except where you have non-excludable rights to bring the matter in your home jurisdiction. US users may also have mandatory rights under federal or state law that these terms do not limit.
16. Contact
Questions about these terms: legal@poppins.app.